Get In Touch

We would love to hear from you!

Phone

01209 713361

Hours of Operation

Mon - Fri: 9am - 5:00pm

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©2023 by enigma 

F.A.Q

 

We ship all over the world - if you are a client from outside the UK we will get quotes from the main couriers to achieve the most cost effective price to send your goods. For UK deliveries we use DHL next day

Which countries do you ship to?

For dye sublimation items the backstamp is not available.For kiln fired  china then you can have your own backstamp however if you do not want our logo on the china then we make a small charge per mug.

Can I have the china without your name on the base?

Our mugs and plates are delivered in the boxes that we receive them in as they are fitted for the specific size. Usually they are in boxes of 36. If you want individual boxes for your china then we can send you the name of box suppliers we use and you can order them direct. If you wanted the mugs packed in individual boxes then this is a chargeable service.

Do you supply individual mug boxes?

Once we have given you a quote and you are happy with our price  then we will mock up your designs on paper. This involves fitting the design to the mug shape and wrapping it around the mug of choice and sending you a photo.

 

You can then change the size etc. Once you are happy with everything then we will send you an invoice, we will also ask you to send in a print of the design on paper or fabric or the item you wish to match to so that we can match the colour as close as possible.Once the invoice is paid then we will start to print. We will contact you when the china is ready to deliver but you are welcome to keep in touch for updates etc.

I'd like to order - what happens next?

Our lead-times depend on the number of colours in your design, the quantity and the length of our production queue at the time the order is ready to print. 

As a guide kiln fired work is usually around 4 weeks, dye sublimation 1-2 weeks (from order confirmation and artwork agreed).

What are your lead-times

Your price includes the design agreed and the closest colour match - if you want a specific colour then we may have to charge extra for mixing the colour and the trials to get as close as possible. Please let us know at the earliest opportunity if the colour is critical.

The price also includes a backstamp on the base of the mug (excluding dye sublimation mugs), we have our small logo on the base but there is room for a logo or wording of your choice in one colour which would be a colour within your design.

What is included in the price

Minimum order quantities are based on the amount of time to print your design. 

For kiln fired silk-screen printed work per design 

 

One colour  - 36 mugs

Two colour - 72 mugs

Three colour - 108 mugs

4 colour or full colour -  Bot available

For kiln fired   digitally printed mugs there is minimum order of 36 of the same design.

 

For dye sublimation work there is a minimum order of 36 mugs - however within the 36 you can have up to 6 designs (6 mugs per design) if less than 36 is required then we will be happy to produce them but we charge retail prices.

 

Minimum quantities per design within the 36 is 6 per design

What’s the minimum order amount?

We do not accept returns unless the china is faulty. We work hard to match your colours wherever possible but as we print onto china some colours may not exactly match. 

Do you accept returns?

If your designs are full colour then the CMYK process we use to print may not achieve exactly  the same colours as your cards or other prints as We ship all over the world - if you are a client from outside the UK we will get quotes from the main couriers to achieve the most cost effective price to send your goods.For UK deliveries we use Fedex next day are not using ink.

 

We may advise you to have your china dye sublimation printed to get a closer match.

If your designs are 4 colours or less then we can choose the closest colour and send you photos so that you can see the difference. Colour matching may be chargeable in a few cases if we have to mix specific colours for you.

We always try to match as closely as possible and will discuss any potential issues with you before order.

My colours have to match other items - can you colour match exactly?

Every commission or quote that we take is priced as on the basis of colour, complexity of printing, mug / china shape and quantity. We can only give a guide price the website for this reason.

Therefore to obtain a quote please contact us by email or using the contact form (we prefer email) giving us the mug shapes you prefer, an idea of the design (preferably an example), and the quantity you are thinking of. We will then get back to you after Stewart has looked at the design and decided how he will print.

How do you Calculate a Price?